Refund & Returns

❗ Important: No Returns Due to Product Type

Our product is a personal-use, hygiene-sensitive item (Hair Oil).
For safety, hygiene, and authenticity reasons, we do not accept returns or exchanges once the product has been opened, delivered, or used.

1. Why Returns Are Not Accepted

Hair oils and personal-use products cannot be returned due to:

Safety and hygiene concerns

Risk of contamination

Risk of tampering

Industry-standard rules for cosmetic/herbal products

Once a bottle leaves our warehouse, it cannot be restocked or resold.

2. Order Cancellation

Orders cannot be canceled after they are shipped.
If you need to cancel before shipment, contact us immediately at anasazeem2020@gmail.com

3. Damaged Product on Delivery

We do not accept returns, but if your product arrives:

Leaked

Damaged

Broken bottle

Then contact us within 24 hours with:

Your order number

Clear photos/videos of the damaged parcel

We will review your case and offer a replacement, depending on the situation.

4. Wrong Order Received

If you receive the wrong item by mistake, contact us within 24 hours, and we will correct the issue immediately.

5. Refunds

Refunds are only issued if:

You receive a damaged product

Wrong product shipped

Courier fails to deliver the order

Refund time: 5–7 business days after approval.